Terms of Service

These terms (“Terms”) are a contract between you and Corvayle LLC, a Washington limited liability company (“Corvayle”, “we”, “us”), and govern your use of the website at corvayle.com, the configurator, the customer portal, and any bike you order through them.

By using the site or placing an order you accept these Terms. If you don't accept them, don't use the service.

1. Who we are and what we do

Corvayle is a small Kirkland, WA shop that sources, imports, and builds high-end custom bikes for individual riders. We are not a manufacturer of frames, groupsets, wheels, or components, and we are not an authorized dealer or agent for most brands we carry. We broker the purchase, build, and delivery of the components you select.

Throughout these Terms — and on every paid-in-full invoice — broker, not manufacturer means this: we aim to source, build, ship, and help with after-sale support on each order, but coverage and resolution of any component defect is the relevant brand's call, not ours.

2. Your account

You must be at least 18 years old (or the age of majority where you live) to place an order with Corvayle. You can browse Corvayle without an account. To configure a build, place an order, or access the customer portal, you sign in with Google, Apple, Microsoft, or a passwordless email link. You're responsible for keeping your sign-in credentials secure and for activity under your account.

New accounts go through a manual review (typically a day or two) before the configurator unlocks for paid orders. We may decline service to anyone, at any time, with or without cause; if we do that to you after you've paid a deposit, we'll refund the deposit in full.

3. Orders, deposits, and final balance

• Estimates vs. proposal. The weights, prices, and lead times shown in the configurator are non-binding estimates. Only the written proposal we send you is binding, and only once you accept it with a deposit. If a component's landed cost changes materially before you order (currency moves, a supplier price change, or a dropped SKU), we'll tell you and offer to revise the proposal, swap the component, or cancel and refund.
• Deposit. A build moves to “ordered” when you pay a deposit of 30% of the quoted total (or a flat amount we specify on smaller builds). The deposit is what lets us commit cash to suppliers, freight, and shop time. The deposit is non-refundable once we have started procurement, except as stated under Returns & refunds in our FAQ. If procurement has started but no funds have been irrevocably committed to suppliers at the time you cancel, we'll refund the unspent portion.
• Milestone payments. Larger builds are split into a deposit, one or more mid-build payments, and a final balance, in milestones we agree before procurement starts. Because you pay in stages, you never have the full amount outstanding at once.
• Final balance. Due before the bike ships. Once it's paid in full we issue a final invoice itemizing sales tax, shipping (BikeFlights to your address), and any agreed adjustments. All payments run through Stripe-hosted checkout from the link in your email; Corvayle never sees or stores your card details, and your card's normal dispute and fraud protections apply.
• Sales tax. Stripe Tax calculates and we collect sales tax based on your shipping address. You're responsible for any use tax in jurisdictions where we're not registered to collect.

4. Warranty & coverage

Corvayle warrants only its own build. If something we did during assembly — torque, bleed, dish, tape, alignment — is wrong, we fix it. That is the limit of what we warrant: our assembly and build labor, covered by a workmanship warranty that runs while we're the most-recent person to have wrenched on the bike.

Component defects are the manufacturer's call. The frame, wheels, groupset, and every other component carry whatever warranty the brand publishes, for whatever duration and under whatever conditions the brand publishes. Where the brand allows, we'll point you to the right contact and tell you what they need to start a claim — but running the claim and any return shipping or customs are yours, and coverage, claim timing, and any replacement are the brand's decision, not something Corvayle controls or guarantees. We don't handle return logistics or translation, and we don't self-insure component warranty. See Warranty and Warranty & RMA timing for the detailed breakdown.

After delivery. Once the bike is delivered, its ongoing service, maintenance, and condition are your responsibility.

Assumed risk. Cycling has inherent risk. By riding a bike Corvayle builds you accept that risk. Carbon-fiber components in particular can fail without visible warning if they've been crashed, over-torqued, or mishandled; inspect your bike before every ride and have any post-crash component inspected by a qualified professional before riding it again.

For post-crash claims see the warranty section of your invoice (or /support/warranty). Where the brand runs a crash-replacement program, we'll point you to it and what they need within 30 days of the incident; running the claim is yours.

5. Returns & refunds

Custom bikes are not stock products. The deposit is non-refundable once procurement has started, and finished custom-painted bikes are FINAL SALE. The full policy — including the 7-day return window for completed builds, the 15% restocking fee on returned parts in original packaging, and the carve-outs — lives at Returns & refunds in our FAQ and on every paid-in-full invoice. Those terms are incorporated into these Terms by reference.

6. California Prop 65

⚠ Warning: Cycling products can expose you to chemicals including carbon black and DEHP, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.

7. Acceptable use

You agree not to:

• Use the site to break the law or to ship a bike to a destination under US export controls.
• Try to access another user's account, build, or invoice.
• Scrape, crawl, or otherwise programmatically harvest content without our written permission.
• Reverse-engineer, decompile, or attempt to extract source code from the configurator.
• Send the configurator assistant prompts that try to extract another user's data, our supplier pricing, or our staff instructions.
• Use the service in any way that interferes with normal operation for other riders.

8. Communications

By placing an order you agree to receive transactional email at the address on file — order confirmations, build updates, payment receipts, the final invoice, and warranty correspondence. These aren't promotional, and you can't opt out of them without cancelling the build. Any promotional email (none today) would be opt-in and separately unsubscribable.

9. Intellectual property

Everything on the site that isn't yours or a third party's — the text, layout, photos shot by Corvayle, the build configurator UI, the editorial copy in the FAQ — belongs to Corvayle LLC. You can read and share links to it. You can't redistribute it commercially without our written permission.

Brand names, logos, and trademarks of component manufacturers belong to those manufacturers. We use them descriptively to identify the parts we're building with, not to claim affiliation.

Build photos we shoot of your finished bike may appear in our public garage and on social media unless you ask us in writing not to publish them; we won't publish photos of you or your home, only the bike.

10. Liability cap

To the maximum extent allowed by law, Corvayle's total liability to you for any claim arising from your use of the site or from any bike we build is limited to the purchase price you actually paid us for that bike. We are not liable for incidental, consequential, special, or punitive damages — including lost time, lost wages, missed events, replacement transportation, or pain and suffering — even if we've been told they were possible.

Nothing in these Terms limits liability for our own gross negligence, willful misconduct, or anything else that the law says we can't disclaim.

11. Disclaimer of warranties

Except for the workmanship warranty above, and any rights you have under applicable consumer law that can't be disclaimed, the site and every bike we build are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Component warranty is the brand's, as covered above.

12. Indemnification

You agree to indemnify Corvayle and our suppliers against any third-party claim arising from your misuse of the bike, your violation of these Terms, or your violation of another person's rights, except to the extent the claim is caused by something covered by our workmanship warranty.

13. Suspension & termination

We can suspend or close your account, or refuse an order, if we reasonably believe you've broken these Terms or that the order is fraudulent. If we close your account and you've already paid for a build that's in progress, we'll finish the build or refund what hasn't been spent on procurement, whichever you prefer.

14. Changes

We may update these Terms from time to time. The date at the top reflects the latest change. If a change materially affects your rights, we'll email account holders with active or completed orders before the change takes effect.

15. Governing law & disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute arising from these Terms or from a Corvayle order will be brought exclusively in the state or federal courts located in King County, Washington, and you and Corvayle each consent to the personal jurisdiction of those courts.

You and Corvayle each agree to first try to resolve the dispute by emailing support@corvayle.com with a clear description of the problem and the resolution you're asking for, and giving us 30 days to respond before filing anything. This 30-day cooling-off does not apply to (a) actions in small-claims court, (b) claims for injunctive relief, or (c) intellectual-property claims.

16. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any invoice we issue you together form the entire agreement between us about the service.
• Severability. If any part of these Terms is found unenforceable, the rest still applies.
• No waiver. If we don't enforce a right immediately, that's not a waiver of the right.
• Assignment. You can't assign these Terms without our written consent. We may assign them to a successor that takes over the Corvayle business.

17. Contact

Corvayle LLC
Kirkland, WA
support@corvayle.com